Absolute bottom of the barrel in terms of customer...

Absolute bottom of the barrel in terms of customer service. Rep had zero interest in listening to my concerns, answering questions or even making sure that she had the account for the right person.

Just cuts me off mid-sentence to ask a question, or when I say something's not right, she says "do you want to set up a payment plan?" It's like talking to a machine.

Nothing they were saying made any sense so I asked them to send it to me _in writing_. Haven't heard a peep since then.

You'd think a collection agency would try to make it easy as possible for me to give them my money, but apparently not.