I bought a Scott 720 Scale here in the summer...we...

I bought a Scott 720 Scale here in the summer...went for a total of 4 rides around the neighborhood and the bottom bracket fell apart...mever been off road or anything. I took it in and they said they would phone me when it was ready, should be next day. I waited but no call. A week went by and I phoned, they said the frame was faulty and they ordered a new one. A month went by no call. I phoned and they said there was shipping delays. I asked for a refund and they said store policy was no refund. I waited another month. I had to phone them and they said the same thing! I said the riding season is over and I never got to use my bike at all!! I want a refund! I just left another message. These guys made no effort at all to make things right in this special circumstance. I have reported them to the better business bureau. I paid $1800 for absolutely nothing. How would you feel in my situation?