Russ Santora

Review of rateGenius, Inc.

Seeking a lower interest rate my contact with rate...

Seeking a lower interest rate my contact with rateGenius began after filling out an auto refinance application through Lending Tree. The next business day I had received several emails showing various interest rates up to a point lower than my current rate. Also that morning I received a call from Oma a rateGenius Loan Officer. I was on the phone and his call went to voice mail. He actually left me a message stating that he felt certain he could get me a rate at less than half my current rate. First of all, I was impressed he left a message. All the others who called hung up without leaving a message. I get a lot of unwanted calls and always let my calls go to voice mail if I don't recognize the number. Secondly it seemed hard to believe he could actually quote me a rate so low. However, he sounded sincere so I called him back. I am so grateful I made that call. Every conversation I had with Oma was a pleasure. He needed additional information from me to present to a source that he again asserted that I had a very good chance of getting a rate at less than half. I'll have to admit the process kept me pretty busy for the next few hours, but it all went very smoothly. Within 24 hours after my first contact with Oma my notarized document package was on its way at no cost to me. He received the package the next day, I was approved by the creditor 2 days later, and my refinance was funded in another 3 business days. My only cost was to my state for the title transfer. RateGenius added $100 to my payoff figure as a cushion in case of any delay in processing my payoff. That amount was added to my loan amount, and it was expected that my former finance company would reimburse me. I received the $100 refund exactly one month later. The payoff went through so quickly my refund even included a couple extra dollars for excess interest paid. As promised my first payment for my new loan was not due till over a month after the payoff was funded. I highly recommend rateGenius to anyone seeking a refinance and wants to work with very professional and honest people! By the way, the refinance saved me almost $1,000 in future interest payments.