Ali Akbari

Review of Now Larimar Punta cana & Secre...

We stayed in this hotel for 7 days with a family o...

We stayed in this hotel for 7 days with a family of 6. This is by far the best 5 star all inclusive resort i have ever been to. The service quality is exceptional. It truly is. Everyone go out of their way to make the guests happy. Secrets Punta Cana has raised the bar so high that I don't think I can ever be happy with anywhere else's service.
To give you a little example I was standing at the bar looking at the ocean. I got two different staff members asking me if I need anything on two separate occasions. This is what I call being proactive in business and I know it is hard to implement it. I have been to at least to 9 other five-star hotels in Mexico, Cuba, DR, US and no other hotel offered such an excellent or better said EXCEPTIONAL service.
At the fourth day of my trip the concierge called my room to see if I have any concerns or complains, another proactive move that I really appreciated. Out of all 9 resorts I have been to only one had previously done so. These are little thing that matter and make your stay even more delightful. You find yourself welcome in this resort.
Great job management for running this place so meticulously.
and BRAVO to the staff for their excellent service. Tequila, Bryan, Eddy, Obama, and the rest of the entertainment group were awesome.
The bartenders were working hard to please everybody in the pool. Willy, Carlos and the rest of the group whose names i cannot recall make a lot of effort to make drinks in no time even at busy times in the pool and make it fun for everyone.
There was also a waiter in the buffet, Danielle, who is my favorite waiter. He is a bomb with lot of energy.
And what I really liked in the hotel was almost everyone spoke English. I have gone to two other resorts in Punta Cana and the majority of staff had great difficulty communicating in English.
The only area they could improve is the gym. The gym was too clustered because it was just too small. One day in the morning I found myself working out with 9 other people in the weight room which is very small. I had to literally wait standing for a couple of the guests to finish their set before I can pass through to get to the machine i wanted to use. Also the air ventilation in the cardio room was not the best. Same thing in the buffet where it sometimes got too hot during the day. A couple of days we were sweating while eating.
With all that being said I would 110% recommend this place to anyone who cares about quality, professionalism and great foods and drinks and of course one of the most beautiful beaches on earth!