If I could give negative stars I would. I have bee...

If I could give negative stars I would. I have been trying to resolve an issue for months and repeatedly get told someone will contact me and nobody ever does. I send an email and an automated response tells me to call customer service. I cancelled my service and returned all the equipment in the provided packaging with label. All the equipment can be located except for the smallest piece. I was told a local office looked for it, but can't find it and customer service can't or won't tell me which office.