Vance Walstra

Review of Mercedes-Benz of Sacramento

We called and made an appt the day before. Brought...

We called and made an appt the day before. Brought our Sprinter Van in at 9:00am, Dave Rose said we would have a diagnosis by 11-12. Didn t hear anything back. Called and got the Soon... soon ... Kept calling. Finally requested to get our van back as we needed to get on the road as we are traveling. got our van back finally after 3:00pm and they never even look at it. When we arrived, Mr. Rose was defensive about it. We were on vacation. Wasted an entire day. Really bad communication. Good business is all about communication. Don t string your customers along. Had our vehicle for 6 hours. Did nothing.