Do not answer email! A week ago I emailed you for ...

Do not answer email! A week ago I emailed you for more information on the garbage rate and so far no answers. I call there and nobody answers. That's terrifying!!! Why are so few of the population trying to get in touch? If we're trying to get in touch, that's why we need something and we have full right of answers. We're primarily responsible for keeping them, why!