Sandy Morton

Review of St. Vincent's Health Systems

My daughter went into preterm labor and had her ba...

My daughter went into preterm labor and had her baby at 31 weeks. The baby is still in the NICU. My daughter delivered C-Section and stayed in the hospital 4 days. Food was good once she finally got an understanding with the woman delivering the food that she couldn t be in her room all the time because the baby was in NICU. The woman was nice after that. The issue is her discharge from the hospital. It was on a Sunday and the nurse gave her the discharge papers to sign and brought her a cart and asked us to please return the cart to 2nd floor. There was no wheelchair, no help she walked out told us to be sure and get the little birth notice off the door before we leave. My daughter and I walked out pushing the cart all the way to the car where it was parked in the deck, unloaded her things and walked the cart back up to 2nd floor. I m pretty sure that this is not policy. There was no mention of being walked out in a wheel chair or we have to take you out in a wheelchair. Just sign here and bring the cart back. The baby is still in NICU for a few more weeks. It s been very very stressful on the whole family. Most of the nurses have been super and the care great. There have been some issues with communication in the NICU among the nurses. It seems there s not certain things that have to be followed it s more preferable to what each nurse likes to do. The baby is almost 2 weeks old and this being my daughters first child she doesn t know what she s allowed to do and has asked several times about holding him etc. today was the first day she has done skin on skin. She has held him several times for short periods but never skin on skin. The nurse kept saying I m so sorry and I can t believe you haven t done this. Well we didn t know. Ok end of complaint and review. Most things have been fine but the discharge was totally wrong and if we had been thinking we would have complained at the time. Too stressed and tired