E Mang Lo

Review of Climate partners

Plumbing service

Plumbing service
Job: Water stop valve and kitchen faucet replacement

Bottom line : Don t bother. Horrible frustrating experience

1- Over price, needed to haggle
2- Not timely
3- Did not get contacted with updates
4- Did not keep mask on the entire time. (Had to remind to keep mask on. This is during Covid 2020. )

Came in for initial check and quote. Felt like auto dealer, the ASSociate had to step out to call the office to get pricing for each job several times. Felt like we were being forced to agree to a contract. We had to haggle down to which was the lowest they company would go. It was still over priced but we wanted to get it done. In hindsight should have paid the $50 fee and went with a different company. Then they had to call back the office to check for times. Every step required the extra time to call the office which wasted an evening.

On the day of the job which was schedule for 9A-12P window. There was a no show. Called the office and was told we were next and the plumber was held up at the first job and the first purchased valve kit was defective and was getting a new valve kit morning of. We were suppose to be notified that there would be a delay but was not contacted. Wasted a morning waiting. The next window was 12P-3P. At 2:45p still no phone call notifying plumber was on the way. Plumber walked to the door at 3:01PM.

The jobs were to remove the old kitchen faucet, install the new faucet, and replace the hot water stop valve. He did not finished the physical work until 6:10. Then he took another 40 min to finish paperwork. He finally drove off at 7P. We were inconvenienced for 4hrs. Not easy with two kids under 5 and needing to disinfect everything after he left.
Especially because he did not have his mask in the entire time! I needed to remind him to keep his mask on.