Stayed here regularly over the last 12 years. It's...

Stayed here regularly over the last 12 years. It's always reliable, and you're guarantee a comfortable room, good food and good-to-exceptional service.

The real difficulty is knowing whether the service is going to be "exceptional", and truly up to Four Seasons standards, or just "good" and leave you feeling let down and overpaying. Over the years I've definitely seen it go through lulls where the service slips to the lower end, and unfortunately they seem to be in one at the moment - my last few visits things have been distinctly below par. Nothing major, just a lot of small things not being done as well as they should, and a lot of the longer-standing members of staff seem to have left recently. Unfortunately at the 5-Star expectations of a Four Seasons hotel these little details tend to become very obvious.

It won't put me off staying when I need to and the price is right, but the difference between today and 12 years ago is that there are now many more similar-calibre hotels in the mid-peninsula, so Four Seasons really needs to work hard to regain the consistency.