Michael Carter

Review of Pilson Auto Center

I called in Tuesday afternoon from my automotive r...

I called in Tuesday afternoon from my automotive repair shop to ask if I could make a appointment to have a PCM flashed on a 2008 jeep patriot the jeep had a problem with a engine miss fire and I had diagnosed the problem down to the PCM not controling the ground circuit to one of the ignition coil witch is normally not real common but after lots of research and investigation in this certain vehicle it is common. I was told no problem we can perform this I asked if I could just wait because I have had this same task performed on other vehicles many times and it is a hour proccerger. I was told to show up between 1230 and 100 pm on wed I said great well see you there. I showed up at 1240 and walked into the service department checked in and was told to have a seat in the customer waiting room and they would put a tech right on it. Three hours later I was finally called from the waiting room and told that the program was successful. I was charged a 108.00 for the hour job witch I gladly paid for and walked to my customers vehicle to drive it back to my shop the same way I drove it to the shop just hoping that it didn't have a missfire any more and I start the car up and to my enjoyment the engine ran smoothly and seemed to be ok. I put the car into gear and attempt to drive out of the lot and the car would not pull it's self. I walked back into the office and ask that something be done because after reading the ticket the handed me it stated right on it that the TCM was not learned witch means it's programming did not take . They told me the pcm I bought was bad. That was the first mistake because I was told 10 Min prior to this that it was a successful program. If it was a bad pcm why was I not just told this before I ever was handed the keys to drive home. I was not happy so I asked them if I could talk with the tech I was not granted my wish the service writer went out and walked told to tell me that the pcm is no good. So I very mad went back to my vehicle pulled the original pcm off the seat and reinstall it to drive back home with a missfire like I had on the way down. I reinstalled the pcm and the car still would not shift. So I go back in and ask to talk to service manager he told me that he would run the car back threw the program but could not do it today because he already had computer on another vehicle and it would be done first thing in the morning so I called for a ride. 1200 next day have not heard from them called down service says pcm is no good and they reprogrammed the original one. Frustrated I said ok I will be on my way I asked the service writer again do I need to bring my tow truck as my shop is 45 Min away and I really did not want to have to make two trips I was told that the vehicle would run down the road as I drive it there witch I understood it would still have the missfire and just not run to top potential I arrive to pick it up and the jeep will not pull it's self out of the lot. I made another spot with another dealer and if they program this pcm and it works I am posting this entire add in the Evey local paper and with BBB and will tell every ten to twenty card we see a day what kind of dealer ship this is thanks for your time.