C. Smith

Review of Wyndham Va Beach Oceanfront

I have hadTHE WORST experience at this hotel. I ar...

I have hadTHE WORST experience at this hotel. I arrive for check in and I'm told they have no rooms after traveling 4 hrs. Also mutiple calls asking for a confirmation each time to arrive and be told there is no room available. The AMAZON BEHEMOTH heffa that assisted us really cared less that we traveled to this hotel WITH a reservation. She was very nonchalant and her customer service sucked. The night manger Nikki accommodated my family and I for one night. I wasn't the most pleasant person after traveling, arriving, and then being told my room was no longer available WITH a reservation, might I add. Along with showing a confirmation, monies had been deducted from account and constant incompetence being shown on BIG HEFFA'S behalf.The following day Glen assisted us with stellar customer service and we were able to stay for the time we reserved originally. I bought an issue to SHE WHO SHALL NOT BE NAMED but described as BIG FOOTS third cousin removed my key card was not allowing my family and I access to the pool. BIG JUICY continues to display incompetence that exceeded my level of patience. You will know EXACTLY who I'm talking about should you visit this DILAPIDATED establishment. She's the tallest female that works the afternoon shift and leaves in the evening. She wears glasses and her hair looks like baseball mound. You can't miss her!!!!!

Enough about HER. The hotel itself is run down. The halls are hot and muggy. The is small and slow. Parking is ridiculous. The pools are jammed in between the main bldg and the west wing. Staff is friendly and constantly sweating due to the lack of air in the halls. The A/C in our room barely kept the room comfortable. The pool stays cloudy from beach goers who track sand into the pool. The hallways smell of old carpet and sewage.

Overall bad move of you are on vacay and looking for a nice hotel!!!!