Jamie Kroll

Review of Wayfair

I ordered a kids vanity for my daughter for christ...

I ordered a kids vanity for my daughter for christmas as her big santa gift. Well, went to put it together Christmas Eve and the main mirror was broken, and I had two of the same side mirrors. I called Wayfair and they said they'd get the parts out on January 18th. When those didn't show I called them back. They said the parts were on back order until about March. So they said they'd send out a whole new vanity on January 24th. Well, that never showed up either. So I called Wayfair yet again and they said that the vanity was out of stock, so they refunded our money. No one ever called or emailed to tell us this. Now were stuck with a broken, mismatched vanity, and no way to repair it. Not to mention my daughter was out of her big item for Christmas. Its been a very disappointing first experience, I wish Wayfair would have done more to remedy the situation, or at least gave us a call to let us know the status. Will not be buying from Wayfair again!