First of all, I want to commend the staff at Niger...

First of all, I want to commend the staff at Nigeria House who processed passports for myself and my family. The process was fast, efficient, and the staff were very courteous. I was also impressed that they all kept their composure despite working in such awful conditions. The central air conditioner stopped working recently and is yet to be fixed. This was August in New York, so you can imagine how HOT it was in there! Yet, there were no complaints from them. They just did their job and with a smile! If you follow the instructions correctly regarding making payments, and completing the forms, then you should have no problems. We were in and out in 20 minutes because we followed all the instructions and had our documents neatly organized for processing. We came back around 3pm and our passports were ready. I know we like to bash and rag on our country, but I also thought it was important to recognize the staff at the passport office for a job well done! God bless them for keeping their cool even under such awful working conditions. Finally, that location is prime real estate in New York City if not America - right next to the UN, yet the inside of the building is embarrassing and poorly maintained. I hope they fix the air conditioning system soon. But GOOD JOB OVERALL!!