Jason Klein

Review of Gregg's Greenlake Cycle

Worst customer service I have encountered so far. ...

Worst customer service I have encountered so far. Would definitely recommend the trip to Speedy Reedy or Recycled Cycles to save the hassle. My two encounters were:

-I was looking into used bikes and asked if Gregg's would take a look at one before I bought it. The response I got from the person on the phone was that "Their job is to sell bikes." Great way to build a business. Two other bike shops both looked at bikes for me without charging.

-After caving and going to Gregg's for a tune-up, they asked if they could charge me for a new chain, and I told them that I own one. When I asked them to put it on because I didn't have a chain tool, they said it was a $15 service fee, not covered by the full tune-up that I was about to pay for.

If you want to go a chain bicycle shop without customer service, go to Gregg's. If not, check out Speedy Reedy or Recycled Cycles, and go to a shop that actually cares about its customers.