Experience anything but pleasant. Group outing, es...

Experience anything but pleasant. Group outing, especially planned to be able to dine here. We book for about two hours later (recommended time for not having to wait). We arrive punctually at the restaurant but we are informed that our table has been sold to another party of four. They would be "confused" with the names Erik and Tom (???). Moral of the story? 45 minutes of waiting, lost train, absolute lack of time for dessert and cocktails that we would have loved to taste. Not even an apology from the staff, despite our obvious disappointment.
Two stars because the food is not bad for a fast food restaurant but given the behavior of the staff I will not be returning to the Venice office soon.