Alexandra Yeager

Review of Inova Alexandria

This was the absolute worst hospital/patient exper...

This was the absolute worst hospital/patient experience of my life. I was admitted per my doctor's request for overnight observation. I requested to go to VA hospital center, but since the doctor was not associated with that hospital they had me go to INOVA Alexandria, HUGE MISTAKE on my part.

Not only did they inject me with a medication they knew I was allergic with (a form a penicillin), the doctor then told me at the end of my stay she didn't see the allergy in my file and she was unaware of said allergy or she would not have prescribed it to me. The customer care department then wrote me a letter saying they did know I was allergic to the medication, and decided to give it to me anyway without informing me. I ended up having the most severe allergic reaction I've ever had.

When I wrote to explain my awful experience to their customer department (Getting in touch with this department was near impossible. It took over 3 months of contacting the billing dept for a contact, each time being provided the same, incorrect contact, leaving messages requesting a call back, etc.. It wasn't until 3 months later when I threatened to get a lawyer did someone actually call me back.)

The overall experience was terrible. I had had imaging done 3 days before at another hospital that came back clean, the hospital had the results but they decided they wanted to run their own imaging anyway and then charged me OVER 2X what VA hospital had charged me for the exact same tests.

The whole experience was absolutely horrible and they never even diagnosed me with anything. They provided no closure nor did I feel any better when I left. They charged me an ABSOLUTE FORTUNE on billing, even though they told me "You have excellent insurance coverage".

DO NOT GO HERE EVER. I also will never see a doctor associated with this hospital again. I used to work in hospitals and I HIGHLY recommend Virginia Hospital Center. They are fabulous there on every level.