Conner Hammersmith

Review of Radission Hotel Grand Rapids R...

We had our wedding party stay here and it was hand...

We had our wedding party stay here and it was hands down the worst customer service expierence. Aside from losing peoples reservations, they broke our shuttle contract, and said there was nothing they could do. One of our guests coming in from out of town, got checked into a room, went up to their room, only to find someone sleeping in a bed. Another guest got up to their room, and their toilet didn't flush with waste in the toilet. So their room was likely never cleaned.

No refunds, no breaks, nothing. Avoid at all costs. Terrible staff.