Terrible company, terrible SERVICE, a rep. named S...

Terrible company, terrible SERVICE, a rep. named SHANE called my house & was very rude to my grandmother solely because she didn't speak English. She answered the phone with "hello", then proceeded to respond to him after he spoke with "I don't speak English" , & "one moment" .... she knows how to tell them to hold, with 'one moment', & proceeded to call for me. The phone was on speaker so I heard his snotty comment, "Well..well maybe not answering the phone with 'hello' is a good idea" he said as he stuttered a bit. IMO that's very rude, & unprofessional. Want other peoples business, then don't tell them how or how they shouldn't answer the phone. She didn't say anything rude to you. ALSO, I see reviews from individuals such as a 'Frank McGovern' ... if you google that, it shows said name to be an associate of the company, conflict of interests much?