I was very disappointed I made the reservation wee...

I was very disappointed I made the reservation weeks in advance asking for an early check in so that me and my family could go to a spa appointment at 1230 I called early in the morning and was told there wouldn't be a problem but when we arrived they said the rooms weren't ready. So we had to leave are stuff at the front desk . they guaranteed the rooms would be ready by the time we got out of are spa appointment but only 1 room was ready and said they were working on the other they were joining rooms and were not working on it the room was not ready till 4.
The first room had a plugged sink they never sent anyone to fix it. There were other things this was a celebration for my daughter and just feel like the hotel could have done a lot better being that it is the hyatt I thought we were going to be staying in a really nice place The front desk didn't really seem to care about any of my concerns They just brushed me off