Diane Miller

Review of Williamsburg Furniture

The Ethics and integrity of this company are secon...

The Ethics and integrity of this company are second to none. We purchased a motor home from Thor in May 2017. Within 18 months the fabric on the furniture started blistering and pealing. Our $250,000 RV looked a mess. I called Thor and the basically told me to bad. Nothing they could do because it was out of one year warranty period. They told me to contact the Furniture manufacturer, Williamsburg. What people need to know is that Williamsburg doesn t pick the fabric to put on the RV furniture. The RV manufacturer does. Thor chose to put low quality fabric, Williamsburg only followed their order. So, even though Williamsburg was not responsible for the fabric choice, they went above and beyond to rectify the problem. They would have replaced our covers free of charge but we wanted better fabric. They gave us a great price to upgrade to a superior ultraleather fabric. Within 2 weeks of selecting fabric, we had all new covers shipped free to us as well. Their customer service rep, Melody, was an absolute pleasure to work with. Highly recommend this company.