Karla Hoehn

Review of Digestive Care Center

My complaint was with their billing department. Th...

My complaint was with their billing department. They used billing codes that the insurance company would not pay for. My colonoscopy results came back fine, no polyps were found. It is my understanding that if no polyps are found a colonoscopy is covered by insurance 100% according to federal law. My insurance company was willing to call and discuss this with Digestive Care Center, however they refused to discuss it anymore. They then stated that they were unwilling to change the procedure codes. My husband is due for a colonoscopy soon. Needless to say we won't be using this provider, there are other places to get this procedure done. Not only were they not helpful but I would say they were quite rude. This is the first review I have ever put out but I thought it needed to be done.