Tim Jonas

Review of Novotel Wollongong Northbeach

My brother died just before Christmas & at short n...

My brother died just before Christmas & at short notice we needed rooms for 16 of our family, including for our elderly parents , for the night before the funeral. We booked over the 'phone & were given mainly rooms on the same floor. When we settled my parents into their room we found that the shower was over a deep bath which they couldn't use. We went to reception who were so understanding & gave them an amazing suite looking over the beach. On settling my parents into it, a lovely man arrived with wine & a fruit platter! This huge hotel has the personal touch! Even the cleaning staff in the halls said hello. The kindness shown to us we will never forget & yes we would definitely stay there again & hopefully next time to enjoy what this great location has to offer.