Scott Jordan

Review of Jim Norton Toyota

Nicest show room I have seen in any dealership. T...

Nicest show room I have seen in any dealership. Too bad as much attention was not placed on an organized customer flow through service and cashier desks. During busy periods both check in and check out process is disorganized to the point of being chaotic. With all service managers/cashiers on the phone it feels like winning the lottery when you are picked to be the person to be served next since there is no queuing system for either.
Small details such as balancing a tire after replacing the rim, or returning a car with speedometer set to KPH instead of MPH after service. Minor issues, such as these, cause return trips to the dealership. Return trips place you back in the lottery pool to see when you will be helped at the service desk. This happens too often for my taste.
After purchasing our previous two vehicles from Jim Norton, we purchased our last vehicle from an Oklahoma City Toyota dealer over the internet due to lack of response from internet sales. Internet sales will not provide serious sale offers or negotiate prices online. What a huge loss of revenue and possible repeat sale as more individuals shop online and are willing to drive for a deal. The loss of a sale must not be a major concern it appears. It s good to be the top Toyota dealership in Tulsa Oklahoma.