Isaiah Stewart

Review of The Neat Company

Thoroughly loved the product was/is a necessity fo...

Thoroughly loved the product was/is a necessity for my church, scanning receipts. However, September 2018 Apple released the new Mojave software. NEAT's software was NOT compatible with the update. I read about a patch Neat was working on to solve this issue. 3 months later in 2019 Neat released the Scan Utility (the patch for Apple users to use with the new Mojave update) and STILL DID NOT WORK! So I figured Neat would take initiative to update their product again so that the MILLIONS of Mac users would be able to use their software. But no, 7 months go by until Neat finally updates their product for Mac users. YET, our church still got billed for the 7 months of NEAT's FAILURE to update their product! Oh wait, I guess it's okay, because they offered us a 1 month credit.. I called customer support numerous occasions (mind you they hide that number feverishly) and spoke to 3 different people. 1 hung up on me, another never called me back, and the last told me because there was no record of me calling them about their product being down I am only rewarded a 1 month credit on my account. 7 months of inactivity because of their lack yet they still take our money. HORRIBLE!!!!!!