Britni Vaughn

Review of Cedar Park Regional Medical Ce...

Extremely disappointed in the care I received duri...

Extremely disappointed in the care I received during my ER visit. Even more disappointed in the follow up attention I received after two and a half months of attempting to speak to someone regarding the concerns I had with my patient care. Website says patient s rights and responsibility are to Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service. I would love to know what reasonable means. Because 5 phone call follow ups on my end spanning over 60+ days with NO update on my account does not seem to meet that definition to me. When I FINALLY get someone to call me back I was told my visit to the ER was very routine and was not handled incorrectly. Funny how it didn t really matter what I said or was going to say because their response was already ready to go. Nothing about an ER visit is routine to a patient. Each and every patient should be treated with the best care and attention because that is suppose to be a standard in healthcare. A patient should never feel like they are just a number on a chart or a payment to be collected. The lack of sincerity I received during my initial visit and then through my attempts to follow up was almost inhuman to me. My biggest concerns are that I don t feel like I received the best care I could have. I don t feel like the physician who saw me did everything he could to make sure I left comfortable with my treatment plan. I don t feel like the physician told me ALL POSSIBLE options of what could have been the cause of my pain. I full heartedly believe that I was told the easiest explanation instead of being truly assessed and evaluated to their best extent possible. I guess because I wasn t suffering from anything life threatening and they established that their job was done. At the end of the day, I m writing this review because you have a choice in your patient care and I recommend going to any other ER before you go here. ANYWHERE ELSE!