On 06/07/2019 @ 7:52pm about 8 minutes before the ...

On 06/07/2019 @ 7:52pm about 8 minutes before the store was closing. I drove into the service department of the Pep Boys located at 8103 Marbach Road, San Antonio, Texas, Store No 0737 with an absolute flat tire. A fellow by the name of William Jones a Customer Service Adviser inspected the tire and showed me that the tire was beyond repair. Instead of saying well were closing at 8:00pm he immediately had one of the service persons jump right on installing a brand new tire without hesitation. Had it not been for him and Christopher the tire installer I would have been forced into either riding flat or waiting for over an hour for roadside assistance. Because all the other tire shops were already closed like for example, Discount Tire, Firestone, and all the other mom and pop tire repair shops. This is a fine example of what customer service is instead of excuses or were closed. I am very pleased to have taken my business to this Pep Boys.