Decided to stay a 2nd night. Waited 4 hours for ou...

Decided to stay a 2nd night. Waited 4 hours for our room to be ready. They gave our room away. Offered an upgrade that was supposed to have a pull out sof a. No sofa. They changed our room and this has no ac, no lights in the bathroom and the listen light is flickering. 6 hours later we still have no room. Buffet for breakfasts isn't open but we weren't told. Park closed at 8pm. Was supposed to be later. Come on. You can do better than this.