Chelsea Gieseke

Review of Le Creuset of America, Inc.

I purchased an item online as a gift with free shi...

I purchased an item online as a gift with free shipping. The recipient did not wish to keep as they were not thrilled with the design. I inquired about returning and was unable to get in contact with a person for over a week (3 emails, 3 calls, and 45 minutes on hold). Let me add, you have to contact customer service for return authorization, plus there is a 45 day window for returns- so time is sensitive. I've been ignored!

I live near 3 locations, however you are ONLY able to return via shipping yet the cost is out of you own pocket. I purchased a $300 cast iron wok.. large box and 14 lb item cost me $38 in return shipping! This is not a $20 item I purchased from a cheap website, this is a $300 item whose "reputable company" would rather sell items than please customers.

This company, their policies, and their customer service are not the quality they claim they are and its definitely not worth the hassle. If this is how you treat your patrons, I will never put another dollar into your company. Le Creuset, you have lost a customer.

Edit- one month after USPS said my return package was delivered and I have YET to hear a word from Le Creuset. No notification that my return is being processed, no one ever answers when I call "customer support", and not a penny has been returned. ONE MONTH!