This was the most unbelievable experience. A contr...

This was the most unbelievable experience. A contract was electronically signed and initialed without our knowledge or approval. Only until we were charged a $45 account inactivation fee became aware of any relationship with TouchSuite. With no idea a contract existed, let alone receiving no card processing terminal or any other kind of service, you can imagine our confusion.
The representative who came to our business to introduce TouchSuite became unreachable. I tried calling the customer service line and was given two automated options: current customer or new customer. I pressed the option for current, because we apparently have an account open. Unsurprisingly, all reps are busy and the line disconnects. I called again, this time as a new customer. They were quick to pick up.
Customer service phone representatives, online chat representatives, the store salesman, every point of contact was negative and highly unprofessional. The stress I went through to figure out what was happening or get any answers is something I never want a fellow business owner to experience. I am completely dumbfounded and angry I had to waste so much time just because one of this company s reps decided to take advantage of a small business.

EDIT: I didn t include the representative s name or anyone I had spoken to because I didn t want to publicly shame them. Maybe it s a courtesy TouchSuite does not deserve as my bad experience is instead being doubted. No apology or empathy was extended and at this point am not surprised. I m not looking for some sort of compensation or for someone to look into the situation, but just want fellow business owners to be aware.