Rachel Terry

Review of Luxor and Excalibur Hotel and ...

They gave us a room in the West wing, 15th floor, ...

They gave us a room in the West wing, 15th floor, very very very long walk from the parking garage to get to our room. After we got in, the AC was set at 60 degrees but reading at 74. Called the front desk and they said someone would be up, waited half an hour and then had to call back, put me on hold for over 5 min and transferred almost 4 times. Finally we asked to be moved to another room, gave us a new room but same problem, luckily though was 67 degrees so it was bearable. When we first called they said pool was open and heated to 80 degrees, that was not the case. Was about 60 degrees and chilly to the bone. Restaurants are sub par on taste and even worse on service. Will not go back.