Horrible customer service!! Nothing is ever their ...

Horrible customer service!! Nothing is ever their fault. If you request records from MRO and it is not fulfilled correctly, they blame the medical facility or make you jump through hoops. They continuously delay and deny. This is the worst record retrieval company. I have no idea why medical providers use MRO. There are so many other options. DO NOT USE MRO! We have issues on a weekly basis with MRO and when we know a provider uses MRO, we cringe! Stop using MRO!!