Horrible horrible horrible.

Horrible horrible horrible.
Website is useless, app is useless. You are not able to get any information on costs, doctors In network... This health insurance is useless. You have to spend so much of your own time trying to figure out what is covered and not and you still can not get the Information on what you need. Honestly how are they in business? I have called 6 times to get a claim processed and it is still not processed. and just went to delinquent status because of their inability to solve a service that is 100% covered. I am not able to have my required blood work performed before this claim is paid. Ridiculous! I had United Health before This and it was absolutely phenomenal. I never had to call once. United health has a fantastic website and app that gives you all the information that you need. Never once had to call on a claim or anything. Knock it off and Get you act together Blue Cross Blue Shield of Rhode Island.