If I could give negative stars I would. They adver...

If I could give negative stars I would. They advertise great customer service but don't follow through. Purchased almost a $7,000 HVAC system from them, salesman sold on their excellent customer service through the whole thing. Well, today the system quit working. Called at 4 o'clock. Said they would get someone here "as soon as they can". Called at 7, was told the same thing. Was informed that meant, "after 10:30." Was called at 9:30 told someone was "finishing up a call and would call me in 20 minutes." Got another call at 11:05 saying they didn't know when someone could get here but would get me "first thing in the morning". Funny thing, wouldn't even give me a time frame of what that meant. All this while it's still over 80 in the middle of the night with an 8-month pregnant wife. Bottom line, I still don't have a working HVAC system and am still going on the promise that someone will be here "as soon as they can." Let's just say I'm not holding my breath. If I could buy from ANYONE else, I would.