Favela Chic

Review of Mercer Island Thrift Shop

I would have given this place 5 stars the first fe...

I would have given this place 5 stars the first few times I visited back in 2013. There was a super nice guy working back then who was either the manager or the one in charge of pricing. His warm personality was always welcoming and I felt like a valued customer (he was the only staff member who actually greeted ALL customers upon entry AND
checked on guests throughout the store)... However, since 2014 I haven't seen this gentleman but the rest of the staff will watch me walk in the door, never speak and even staff members around the store just walk right by me. On several occasions, I have observed how other customers in the store are treated and notice a much warmer welcome. When I'm the only person of color usually in the store when I go, it leaves me to wonder if there are some prejudicial issues going on here. Why should a customer have to greet first or hunt down staff for assistance when the entire store is fully staffed? Hire people who want to serve ALL types of people. Find better production staff for pricing based on current value, trend and brand. I see responses beneath lots of reviews pertaining to customer service and pricing issues. What ACTIONS are being taken??