AVOID!!! I have booked BA flight ticket via Travel...

AVOID!!! I have booked BA flight ticket via Travelpack. Due to family emergency tried to cancel the booking within 48 hours of my booking. Travelpack told the ticket is non-refundable at all. However BA could provide the refund in case of direct booking. Do you believe it is correct that Travelpack cannot cancel this booking on my behalf with BA without any loses for them? I am not. They are liar. Avoid them and book directly with airline to not lose your money!