Barb Hassett

Review of Woodcliff Hotel and Spa

Had a great time in spite of having to move our r...

Had a great time in spite of having to move our room due to some noisy and inconsiderate neighbors. Was a little disappointed in the second room as it was not as nice as our original room because the TV was much smaller and it had no microwave, plus some of the lights on the bedside table lamps did not completely function.
If I had been a little more forward, I would have asked for breakfast and drink vouchers for the next morning for being inconvenienced and losing out on a slightly better room, however they did reimburse me some money back so that sort of made up for it. I also would suggest they have a list of local restaurants that will deliver to the hotel, GrubHub or any of those delivery sources are fine but for somebody who is not used to dealing with those types of services it makes it difficult; especially for somebody who's older and not used to using the internet in that capacity.

Hotel and staff are very nice and accommodating. Not a bad break away from the usual routine especially Midwinter in Rochester New York.