A completely degrading and deceptive sales process...

A completely degrading and deceptive sales process to buy a new car at this dealership. Nothing close to what I have ever experienced before at other dealerships.

My, what a beautiful building, beautiful facility and beautiful smiles but this business is run by a bunch of crooks. I realized some of this during the very difficult sales process, but went ahead with the purchase because they were the only Honda dealer around here that had the color I wanted.

These Sales Managers have a seriously rigged game. My written quote first listed the full price ( Total Vehicle Price stated on the window sticker; all inclusive of fees and extra charges), which was followed by a lower price, labeled, Discount . It turns out the two number have nothing to do with each other! When you re not aware, they add significant fees to the discounted number, that were in the original Total Vehicle Price . Wow. I questioned the Sales person and Sales Manager, heavily about this, before I realize the whole picture. They insisted that the fees (i.e. destination change, $930) are not part of the original Total Vehicle Price . After discussing this at length, I reluctantly moved on THEN, later, when the sale was all written up, while looking at the actual sticker on the car, in detail, I noticed those fees WERE included in the Total Vehicle Price stated on it. This was just one of several issue I ran into.

A couple of days after my purchase, I received a super nice, friendly note from the General Manager, thanking me for the purchase and asking that I please contact him directly if I had any feedback, at all. I contacted him 4 times to explain my complaints, but NEVER received any response from him, nothing.

I ve bought new cars several times, and expect some degree of sales shenanigans, but never seen anything close to this. They are actually, pretty good at their con games. They caught me off guard. I was never expecting out-in-out, repeated lies straight to my face, even when I kept questioning their statements.

Buyer beware .