Paolo Patel

Review of Hayes Garden World Ltd

Where do I begin. One of us entered earlier than t...

Where do I begin. One of us entered earlier than the others and said they would not need a basket and also thought about reducing covid risks due to touching fewer things, however was forced to take a basket by the careless member of staff that was at the door and was downright rude. The rest of our group entered a couple of minutes later and we explained that the other person in our group had already taken a basket and therefore we would not need one. We were however, still forced to take a basket. Not all the members of staff were clueless, the woman in the cotswold outdoor basement was very kind and helpful. We then made for the exit, leaving one of us to buy her shoes, the only thing being purchased. The one way system is as much to force people to walk around the whole store rather than reduce covid risks, then the exit was not at all marked and we had to ask a member of staff where it was. Once we reached the exit we passed the queuing people, explaining to them that we were not buying anything, they let us passed but upon reaching the member of staff at the exit we said we were not buying anything, he told us that we still had to queue, this was utterly pointless and does not allow people to exit quickly. We rejoined the queue and met another person having all the same problems as us. When we asked the staff member why we needed to wait in a queue he said he cant let us through because there is not a till free. There was nobody at the till, so we then said give me a technical reason we cannot leave, and we were allowed to walk through the empty till. Stupid shop, go to blacks.