I m reviewing this service referring to Bologna, I...

I m reviewing this service referring to Bologna, Italy. As Emirates customers, we are enabled to have free rides to/from the airport and Blacklane has recently replaced a previous supplier. Our two experiences there are bad because both times the drivers haven t provided the required infant car seats blaming a lack of communication on the company s side (the company in fact blames the drivers who apparently should have all the services required specified on their app, and we have verified they actually do).
The driver on the second occasion was particularly rude and refused both to pull over on the side of the street where I asked him to and to get in touch with the company when we complained about the missing infant car seats.
Whoever to blame for this disservice, we will formally complain with Emirates upon our return.
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EDIT 09/07/2019: I have provided via email all the requested details. Thank you for following up.