I am currently a guest here and I'm very disappoin...

I am currently a guest here and I'm very disappointed. My bath towels and room were not cleaned/ changed until I requested . My fridge does not work and customer service is horrible. The day I arrived here, I requested to check in earlier. The lady at the desk advised I cancel my resereservation and go elsewhere. She even said everyone else was booked too . Why would you tell a customer to cancel knowing nothing is available ? Her attitude was careless. Unfortunately, I had to book a reservation for one night at Hilton due to my early arrival. If my reservation was refundable and had no fees I would not be here. Due to their customer service and room service I will not be back at another Aloft. I`ll give my stars to Hilton !