After purchasing my tickets, the instructions told...

After purchasing my tickets, the instructions told me my tickets would be at will call. When I went to will-call, they told me they do not issue third-party tickets such as ticket City. I called customer service because no one had my tickets and they told me they don't issue refunds and that I should have called earlier. After spending 45 minutes on the phone and transfer to multiple people, I missed the event, wasted my anniversary evening, and still waiting on refund.....maybe...after their "investigation" into what happened.