Jason Lee

Review of Sheraton Mirage Resort & Spa G...

Stayed at this hotel for a couple of nights and th...

Stayed at this hotel for a couple of nights and the experience was good. Rooms are a little outdated and could have included an expresso machine like some 5 star hotels. The bathrooms and aircon vents had mold growing on the outsides. Nothing major but worth noting. The bath towels felt outdated and had felt they had its fair share of use but was due for some fluffy towels instead to absorb those moist hands. The check in service was good. Streamlined and efficient. Visited the Terraces restaurant and the staff were mixed in terms of service. Firstly the place had run out of granola and muesli for breakfast. Two days in a row without any of these options so I settled for rice bubbles. The staff could do with some hospitality training and I could recommend some for them to attend because they really needed to serve customers better than expected at any 5 star hotel. All in all, our stay was good, but could be improved with those areas mentioned.