Updated 11/19/2019

Updated 11/19/2019
This dealership used to be 5 stars but has progressively gone downhill due to their service department. Since 2008, I've made 10 purchases here as well as have my maintenance done. Yesterday I took in my 4Runner to have the running board looked at. My normal service guy was out to lunch and no one bothered to tell me that until 30 minutes later. Another 10 minutes go by and still no other service adviser bothered to help me. While I understand not having an appointment slows things down, the very least another service adviser could have taken my information down and I would have been on my way. After 40 minutes, I finally gave up.

Oh, their was one lady that talked to me but acted like I was a burden due to me not having an appointment. I saw quiet a few people just standing around or walking by me that didn't even bother to ask me if I've been helped.

Toyota of Richardson has lost my business.

Went to Toyota McKinney today. In less than 10 minutes, they had me taken care of. Toyota of Richardson really needs to get their service department in order.

Original Review:

Just picked up a new corolla for my daughter. It is our 10th purchase from Toyota of Richardson with Randy Penn. Look up Randy if your looking for a new Toyota. He'll take care of you.

2019 4runner Limited 4wd
2016 Avalon Limited
2018 Corolla SE
2016 Corolla S
2015 Corolla S