Scheduled an appointment and when I came in they s...

Scheduled an appointment and when I came in they said they were super busy and needed the car for a whole weekend...for an oil change...with an appointment. Wish they would have called me to try to reschedule or inform me that they would need the car for the weekend. They weren t at all apologetic and seemed to imply that it was my fault and I should have expected this. I have been in here 3-4 times for service and they never have loaner cars either. Usually they are pretty cool at least but the last 2 guys I have talked to (could be the same guy) have been very short with me and have had a rude tone. They can t hear me on talking on the phone even though their reception person was able to hear me fine. They just seem happy to get rid of me.

I suppose dealerships in Boulder are somewhat notorious for having poor service but I hate feeling like I m doing something wrong and that they really don t care about me or want my business.

edited: Adding a star to this review because my next experience was much better.