I been trying to get ahold of someone on the phone...

I been trying to get ahold of someone on the phone for over 20 minutes at the water park. First I spoke to sue, she transferred me to Water park no answer for over 5 minutes. Then I called again, I dialed for an operator, got Mary this time, she didn t hear me out, she also transferred me to the Water park. Again, no answer at the Water park. I can t believe they was no help and didn t hear me out and just immediately transferred me to the Water park. I even tried to speak with a manager Mr Rosario, what a joke. Why have a prompt # 4, I can t leave a message? It just switches me back to prompts. What a joke once again. Neither one of them operators could answer my question. Which was in regards to Groupon s deal. It s $15 admission.
All I wanted to know, if it s $15 for everyone,
Even if you don t stay at the hotel?
Or it s $15 on top of stay fees at the hotel?
Or if you stay at the hotel, is it free to go to the water park?
I can t believe the operators didn t answer my question. I also, asked for a available manager. She said there was non at the front. Like, how unorganized is this place.