Daiana Rodriguez

Review of Room Mate Grace Hotel

Well I dont know where to start to be honest this ...

Well I dont know where to start to be honest this is by far the worst hotel i have ever experienced in my whole entire life. The hotel is not updated at all they crazy wallpapers everywhere the room is ice cold even when the heater is on, the bathroom floor is like walking into a freezer literally had to put a towel on the floor so I could bare being there the room stinks no night tables at all. They have a pool cool that's what a thought but guess what COLD AGAIN what else is cold in this hotel ? I tell you what the customer service no personality and rude on our checkout day which why the way was the worst part of all, the guy ask us if we had breakfast the previous morning and I said yes he immediately say well it will be 30 DOLLARS we explained that the girl from two night before told us it was COMPLIMENTARY OF THE HOTEL which obviously means is FREE !!!! he was so rude he said it was not in the system so he cant honored it so I just paid the worst hospital tasting breakfast and on top of everything 10 mins passed waiting and he has the audacity to say WHAT ARE YOU DOING HERE ???? HELLO WE ARE WAITING FOR YOU !!! never ever stay in This hotel believe me they are so many other good quality, customer oriented a lot better than this is not worth my money or your money.