P. Bell

Review of The Brice a Kimpton Hotel

The bathroom flooded, we never received housekeepi...

The bathroom flooded, we never received housekeeping, our comforter was not very clean, the room was dusty, and they charged me items for the minibar that I never took; in addition, the woman who checked us in was not helpful and did not seem like she wanted to be there. I received a confirmation email before the wedding at the hotel stating my total price for the weekend would be $252.69 (since we were there for a wedding we received the wedding rate). They charged my card $634 dollars (this would go down to 480 since the difference of 150 is for incidentals). I went back to the front desk and showed them the confirmation email, which they said would be the correct price on my credit card, and the 634 would be taken off. After checking out, and receiving my receipt for 252.69, they charged my card another 231 to bring my total stay to 480 again. At this point, my credit card has over $1,000 scheduled to come out (but the 634 would be funded in 48 hours). I sent the confirmation email, a picture of the correct amount, and a direct link to the page to the assistant general manage. The Assistant General Manager is very kind and helpful. Then, this morning, I have two more charges totaling $30 on my card. When I asked what they were for, they stated that they were charges from the minibar because we took items from it while we stayed. Which is not true. The assistant general manager has said he will refund the minibar charges immediately, but I am more concerned about the $231 dollars that they charged me AFTER i checked out.