Rooms were poor, ours was like a sauna, we had to ...

Rooms were poor, ours was like a sauna, we had to keep our window open all the time even though it was below freezing outside and it was still unbearable. Blood stains on sheets, tried to charge for drinks we had paid for when we checked out. Food was so inconsistent really good then poor, breakfast was different every day even though we ordered the same each day. Staff were not very nice, looking down on us as if we should not have been there....appearances can be deceiving and they should not judge. Apparently American tourists who boast about their wealth/jobs were better than us. Asked to speak with the manager who wasn't available so said that I would like to speak to in the morning, but surprisingly there was still no manager available....seriously no managers on duty! Emailed when I got home but still waiting for a reply.....spineless and disrespectful. Thinking back every time we mentioned our room number the staff gave an intake of breath. Would definitely NOT recommend, tired hotel and just exploiting the fact that it is in Grasmere.