Pamela N

Review of Empire Today, LLC

Our carpet installation has been a complete nightm...

Our carpet installation has been a complete nightmare. I would NEVER recommend this company to anyone, EVER. They came out to install new carpet as well as laminate flooring in 3 rooms and a foyer. They installed everything and left. The laminate flooring was HORRIBLE, there were bare places on the floors, they laminate did not match up to the walls, it was a total mess in all the rooms. We were able to get someone to come out to look at it and they agreed that the laminate needed to be redone. New installers came out to rip out the horrible laminate and reinstall it. This took a total of 3 different days to complete because they kept running into issues from the bad installation. While the new installers were there, we noticed there were places in the carpet that did not have any of the cushion matting under it. When you walked on it you would sink down in and could feel the concrete underneath. Yet again we had to wait for someone to come out to look at it and they agreed the carpet was not installed properly and would need to be completely ripped out and reinstalled. So once again we had to have all the furniture and items moved out of the rooms. This was my mothers home, she is an elderly woman who has some health issues and is on oxygen so we had to hire people to come in each time to move all the furniture as well as put it back. We have tried to call customer service SEVERAL times to ask what they are going to do to compensate her for all of these issues. They continue to tell us that they have put a ticket in for this and someone will call us back in 1-2 business days. NO ONE EVER CALLS so we call again, its a vicious cycle of getting no where. We were finally given the number to our local office (or so they say, its an 866 #) and were given the extension and name of the person we needed to talk with, Megan. We have called her NUMEROUS times, she never answers her line and NEVER returns our calls. THIS IS RIDICULOUS. Why can't you talk to a person who can help. They have lied to us so many times, telling us someone will call, one time they even said someone was scheduled to come out that day. No one showed up. They were quick to call us and come out to sell us the product and work but not so quick to help us with this mess. I will make it my quest to tell everyone I know to never use this company. They are HORRIBLE.